Customer Service
CALL TO ORDER: (877) 432-8273 MON-FRI 8:30AM-5PM

Welcome to Tape Central!

Customer Service

Shipping & Delivery

Tape Central will ship your order UPS Ground. We do have the ability to ship any UPS Air service, Fed Ex, USPS, and LTL carriers. If you do not see one of these options available upon checkout, please call us at (877) 432-8273 for special orders.

Shipping fees are based on the destination, size and weight of your item. Select products qualify for free shipping.

Orders received before 5pm EST will ship the same day, provided the product is in stock. Most orders received after 5pm EST will ship the next business day. Orders are not processed or shipped on Saturday, Sunday and some holidays.

UPS is our preferred carrier, but you may choose FedEx or US Mail. We ship via ground by carrier from our inventory or via drop ship from manufacuterer or vendor. Drop shipped items generally take about 7-10 days to arrive to US destinations. Expedited shipping options are also available for rush deliveries.

Privacy & Security
Your privacy is very important to us. Accordingly, we have developed this policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

 

  • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
  • We will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
  • We will only retain personal information as long as necessary for the fulfillment of those purposes.
  • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
  • Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
  • We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
  • We will make readily available to customers information about our policies and practices relating to the management of personal information.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

Returns & Replacements

We accept the return of products that are defective due to defects in manufacturing for 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase. For all other returns, we may accept unopened (factory sealed) products after 30 days, though we are not under obligation to do so and we reserve the right to charge a 15% restocking fee. 

Ordering

Order Online: Ordering from tapecentral.com is an easy and quick way to shop 24 hours a day. While browsing our tapecentral.com store you can add item(s) to your shopping cart by clicking on <Add to Cart>. You can easily edit quantities in your shopping cart, located in the top right corner. When you are finished, click on the <Checkout> button and you will be easily guided though the rest of the tapecentral.com secure checkout process. 

Order by Phone: To order by phone please contact Tape Central  toll-free at (877) 432-8273, Monday through Friday, 8:30am to 5pm EST. Please have ready the Item number(s) you would like to order.

Payment, Pricing & Promotions

We accept the following method of payment for all online orders: Visa, Mastercard, American Express, Discover and PayPal. Our checkout process is encrypted with a 128-bit SSL certificate. This ensures all sensitive data, such as credit card information and billing/shipping address be processed securely without any compromising factors. Promotions and NEW products will be available time to time on our web site, you will also be notified via email if you signed up for our Newsletter.

Viewing Orders

By logging into the My Account page on tapecentral.com you can access current and previous orders, complete with status information.

Updating Account Information

To log in when visiting our site just click Login or My Account at the top of every page, and then enter your e-mail address and password. When you log in to your account, you will be able to do the following:

  • Proceed through checkout faster when making a purchase
  • Check the status of orders
  • View past orders
  • Make changes to your account information
  • Change your password
  • Store alternative addresses (for shipping to multiple family members and friends!)
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    If you have any questions about your account or any other matter, please feel free to contact us at sales@tapecentral.com or by phone at (614) 848-5222.